Thank You Enamel Necklace
Custom Pieces Processing Time
We make your jewelry especially for you. If you've ordered an out-of-stock item, here's the process:
Once your order is created, we take 1-3 days to process your order. You will receive an email verifying that production began. Our Design, Development and Delivery process takes 5-6 week to complete. Once your jewelry is ready to ship, we will send you tracking information in an email.
Shipping & Returns
IN-STOCK ITEMS: Once your order is created, we take 1-3 days to process your order. Your order will be sent in 3-5 business days (if free shipping option is chosen). You will receive tracking number via email.
MADE-TO-ORDER/PRE-ORDER ITEMS: Once your order is created, it will be sent in 5-6 weeks (for orders in US). Process is currently 1 week longer due to COVID Social Distancing Guidelines in our factories.
RETURN POLICY: If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com
Please note that for KOKIYAJ and limited edition fine designs, we operate a strict policy of no returns or exchanges. This is due to the limited availability of these exclusive pieces, which are crafted in small batch quantities to ensure their uniqueness and quality. We appreciate your understanding in this matter.
If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.
We donate 15% of net sales to organizations that work directly for the betterment of our community. We vet on a case by case basis to ensure funds reach real people with needs.